You assume a correct password always opens your account, but the screen says your account is locked after several tries. This usually happens because saved login details are outdated or a second login attempt was made while the first was still active.
Account lockout and failed sign-in attempts
After several wrong passwords you see a locked message and cannot reach your balance or any bonus.
- Saved password or username is outdated.
- Caps lock or keyboard layout changed.
- Too many attempts triggered a temporary lock.
- You are using an old email address that is no longer active.
- Browser autofill inserts the wrong credentials.
- Type your username and password by hand instead of using autofill.
- Check that caps lock is off and your keyboard is set to English.
- Use the password reset link sent to your registered email.
- Open the reset email in the same browser you use for the casino Casombie site.
- Create a new password that you have not used on this account before.
- Log in on a private or incognito window to rule out stored data.
- Clear cookies and cache if the login page keeps reloading.
- Disable browser extensions that block scripts on the login form.
- Try a different browser on the same device.
- Turn off any VPN or proxy that changes your location.
- Wait for the lock to expire if the message mentions a cooldown.
- Avoid repeated attempts while the lock is active, as each try can extend it.
- Log in from one device only, not several at the same time.
- If you still cannot get in, contact support from the email on the account.
Contact support when the reset email does not arrive or the lock message does not clear after waiting.
Withdrawal stuck in pending status
Your withdrawal shows as pending, but the balance has not moved and nothing has reached your payment method.
Many pending withdrawals are caused by an incomplete profile or by bonus playthrough that is still open. For players using casombie casino bonuses, part of the bonus balance may remain locked until all conditions are met. Check your bonus progress and the documents on your account before you request another withdrawal.
- Identity or address documents are still missing.
- Bonus wagering is not complete, so bonus funds are not yet withdrawable.
- A payment method on the account does not match your name.
- You requested a second withdrawal while the first was pending.
- The request was made during a weekend or a busy period.
- Open your account and confirm that all personal details are filled in.
- Upload any identity or address document that is marked as missing.
- Check your bonus balance and complete any remaining playthrough.
- Make sure the payment method you chose belongs to you.
- Cancel any duplicate withdrawal request so only one is active.
- Wait for the pending request to move to processing before you act again.
- Do not send the same request twice through chat or email.
- Review your inbox for a message asking for extra documents.
- Reply to that message with clear photos or scans.
- Use the Casombie bonus cashier page to see the current status of your request.
- Take a screenshot of the pending status in case support asks for proof.
- Keep your account logged in on one browser while the request is reviewed.
- Check that your email inbox is not hiding casino messages in spam.
- If the status has not changed after the stated review window, contact support.
Contact support if the pending status has not changed after the stated review window or if you were asked for documents you already sent.
Deposit taken but not shown on the balance
Your bank shows the payment as completed, but the casino balance stays the same and no bonus is added.
- The payment is still being confirmed by the provider.
- The deposit was sent to an old payment reference.
- Your bank flagged the transaction for a manual check.
- The casino account is not fully verified, so the deposit is on hold.
- The deposit was made while a previous withdrawal was still pending.
- Refresh your balance after a short wait to see if the payment arrives.
- Keep the receipt or transaction ID from your bank.
- Compare the amount and reference with what the casino shows.
- Make sure you sent the money from an account in your own name.
- Check your email for a request to verify the payment.
- Avoid sending a second deposit until the first one is found.
- Look at your transaction history in the cashier for a pending entry.
- Contact your bank only to confirm the payment has left your account.
- Take a screenshot of the bank record and the casino balance side by side.
- Use a single browser tab while you wait for the balance to update.
- Confirm that your account details match the name on the payment method.
- If you used a card, check that the card is still active.
- Send the transaction ID to support if the balance has not changed by the next day.
- Contact support when the payment is confirmed by your bank but missing from the casino after a full day.
Contact support when your bank confirms the payment left your account but the casino balance still shows no deposit after a full day.
Welcome bonus or free spins not credited
You made a qualifying deposit, but the welcome offer or free spins do not appear in your bonus balance.
- The deposit was made before you opted in to the offer.
- A bonus code was needed and was not entered.
- Your account already had an active bonus.
- The payment method you used does not qualify for the offer.
- The bonus was credited to a different balance section that you have not opened.
- Open the promotions area and check whether the offer needs an opt-in step.
- Look for a bonus code field before you deposit again.
- Finish or cancel any active bonus before you claim a new one.
- Confirm that your deposit met the minimum needed for the offer.
- Check the bonus balance separately from your cash balance.
- Refresh the page after the deposit to load the new balance.
- If you used a code, re-enter it exactly as written, with no spaces.
- Make sure your account email is confirmed.
- Take a screenshot of the missing bonus and the deposit receipt.
- Send both to support in one message.
- Do not deposit again hoping the bonus will appear later.
- Use a single device while support reviews the case.
- Check your email for a bonus confirmation that may have gone to spam.
- Contact support when the offer was clearly claimed and the deposit qualifies but the bonus is still absent.
Contact support when the offer was claimed correctly and the deposit qualifies, but no bonus or free spins appear after a full day.
Avoid claiming offers before you log in and complete your profile, because a verified account with one active session prevents most bonus and balance problems.