You finished a session and found your balance stuck at a figure you could not withdraw. The cause is usually the playthrough requirement, the rule saying how many times the bonus must be bet before any of it becomes cash. That single condition decides how much of your deposit is really yours and how long the offer keeps your money tied up.
Activating the Bonus
The offer is not added to your account by itself. Each step below has to be finished in the right order before the first bet counts toward the playthrough.
- Open the promotions area of your account and find the current welcome offer. Read the short description attached to it before you claim anything.
- Select the offer and confirm it. The bonus lands in a separate balance that you can see but cannot withdraw yet.
- Make a qualifying deposit if the offer requires one. The deposit has to come from your own funds, not from another bonus.
- Enter the bonus code in the field shown during the deposit, where a code applies. A missing or wrong code usually means the extra funds never arrive.
- Set your stake per spin or per hand before you start. Large single bets can push you past the maximum allowed while the bonus is active.
- Play the games that count toward the requirement. Games outside the qualifying list do not move your progress at all.
- Wait until the playthrough figure reaches zero before you request a withdrawal. Withdrawing early normally removes the remaining bonus and anything won with it.
A few habits make the whole process smoother. Claim the offer before your first deposit, because retroactive claims are rarely honoured. Keep the bonus balance and your cash balance mentally separate, since only one of them is withdrawable at the start. Watch the progress bar that most accounts show next to the bonus. It tells you how much of the playthrough is left without any arithmetic. If the bonus does not appear after a confirmed deposit, the code is the first thing to look at. Promotions at casino All Slots follow the same pattern, so the steps transfer directly. Note the expiry date attached to the bonus, since unused offers are removed. Avoid starting a second offer while one is still open, as the two rarely run side by side. Players on a phone browser can complete every step in the mobile version of the account area. The all slots mobile casino keeps the same promotions list, the same codes and the same balance view, so nothing changes on a smaller screen.
Bonus Terms Explained
The table below sets out the conditions attached to the offer and what each one asks of you.
| Term | What it means | What to check |
|---|---|---|
| Playthrough requirement | How many times the bonus must be staked before withdrawal | Whether the deposit is included in that figure |
| Game contribution | The share of each bet that counts toward the requirement | Which game groups count in full and which count partly |
| Maximum bet | The largest stake allowed while a bonus is active | The limit per spin and per hand separately |
| Expiry | The point at which the bonus and its winnings are removed | How much time you have from the moment of claiming |
| Withdrawal cap | The most you can take out from bonus winnings | Whether the cap applies to the winnings alone |
The term players misread most is game contribution, because a bet placed is not the same as a bet counted. A spin on a table game may count only a fraction of a slot spin, so progress feels slower than expected. Many assume every wager moves the bar equally, then wonder why the figure barely changes after an hour. Contribution rates are set per game group, and they are printed next to the list of qualifying titles. The playthrough figure falls only in proportion to what the game contributes. Players who split their time between slots and table games often misjudge the remaining requirement. Keeping to the fully counting games removes that confusion entirely.
A Worked Example
This is an illustrative example only. It does not reflect the actual terms of any specific offer, and every figure below is invented to show the arithmetic.
Start with a deposit of 30 and a bonus of 30, giving a combined balance of 60. Assume a playthrough of twenty-five times the bonus alone. The requirement is then 30 multiplied by 25, which equals 750 in total wagers.
The deposit is not part of that figure in this example, which is a common arrangement. If the rule instead covered deposit plus bonus, the base would be 60 and the total 1,500. That difference is the reason the base of the calculation matters more than the multiplier itself. Reading which balance the multiplier applies to tells you the real size of the task.
Now suppose you place spins of 1 each on a game that counts in full. Every spin reduces the remaining requirement by 1. Reaching 750 in wagers would take 750 spins of that size. Any win along the way adds to your balance but does not shorten the requirement.
Change one factor and the picture shifts. Spins of 2 halve the number of spins needed to reach the same total. A game contributing half its stake doubles the number of spins instead. The total wager stays at 750 either way, but the time and the risk of running out of balance are very different.
Add the maximum bet rule and the stakes need care. In this example, bets above the allowed limit would breach the terms even though they speed up progress. The bonus could then be removed along with the winnings it produced. Staying under the cap keeps the whole exercise valid.
Finally, apply a withdrawal cap to the finished result. If the cap is set at a fixed figure, anything above it from bonus winnings is not paid out. The player keeps the converted amount up to that ceiling. Working through these numbers before playing shows what the offer is really worth.
Which Games Count
Each game on the site carries a contribution rate that decides how much of your stake moves the playthrough bar. Slots usually count in full, which makes them the quickest route to finishing. Table games and live dealer titles often count partly or not at all. The rate is listed per game, not guessed from the category.
A full contribution means every unit staked reduces the requirement by the same unit. A partial contribution reduces it by a fraction, so the same outlay takes longer to count. Games at zero contribution never move the bar, however long you play them. Choosing a fully counting game first saves a lot of wasted effort.
Some titles are excluded outright while a bonus is active. Progressive jackpot games are a frequent example, because a share of each bet funds the prize. Playing an excluded game usually does not remove the bonus on its own, but your progress stalls. The list of excluded titles sits beside the contribution table.
Splitting play between types is where players lose track. An hour on slots followed by an hour on a partly counting game gives uneven progress. The remaining requirement can look unchanged after a long session. Sticking to one fully counting game keeps the figure moving predictably.
Free play modes and demo versions do not count toward the requirement. Only real money stakes register against the playthrough. Practice spins are useful for learning a game, but they leave the bar exactly where it was. Treat them as separate from the bonus entirely.
The all slots bonus works on the same contribution principle as any other offer. Slots carry the heaviest weight, so the bulk of your playthrough is best done there. A quick look at the contribution list before the first spin prevents most surprises. The all slots app, where available through the phone browser, shows the same game list and the same rates.
How Free Spins Work
Free spins are usually tied to a set of named games rather than the whole library. The spins have a fixed value per spin that you do not pay. Any winnings they produce land in your bonus balance. They are not cash until the attached conditions are met.
Winnings from free spins commonly carry their own playthrough requirement. That requirement can differ from the one attached to a deposit bonus. The two are tracked separately in your account. Mixing them up is a frequent reason players think their progress has frozen.
Free spins often come with a time limit counted from the day they are credited. Unused spins simply disappear when that window closes. There is no refund and no extension in most cases. Using them in the first session after claiming avoids the issue.
A maximum bet rule usually applies to the spins as well as to paid play. Some offers also cap the winnings from each individual spin. Anything above that cap is not credited to your balance. The cap is stated with the spin offer, not in the general terms.
Free spins may be credited in batches rather than all at once. A first set arrives on claiming and later sets follow on a schedule. Only the set currently active can be played. Planning sessions around the schedule prevents expired spins.
Withdrawal rules for spin winnings follow the same pattern as other bonus money. The playthrough has to be completed before anything leaves the account. Attempting a withdrawal early usually forfeits the winnings from the spins. Completing the requirement first keeps the whole amount in play.
What Voids a Bonus
Most forfeited bonuses come from a handful of avoidable actions. Each one below also shows how to sidestep it.
- Betting above the maximum stake while the bonus is active. Keep every spin and every hand under the stated limit, and lower your stake whenever you are unsure.
- Playing a game excluded from the offer. Confirm the game appears on the qualifying list before you place a real money bet on it.
- Withdrawing before the playthrough is complete. Leave the balance untouched until the remaining requirement reaches zero.
- Running two offers at the same time. Finish or forfeit the current bonus before claiming another one.
- Letting the bonus expire unused. Note the end date when you claim and plan your sessions before it arrives.
- Using a second account to claim the same offer twice. One account per player is the rule, and duplicates are closed.
- Sharing a payment method with another account holder. Keep your own deposit method tied to your own account only.
Stake size is the mistake that catches the most players, because a single large bet can break the limit without any warning. Excluded games are the second most common, and they are easy to avoid with one glance at the list. Early withdrawal is tempting when a balance looks healthy, but it cancels the bonus and its winnings. Running two offers at once creates a tangle that support staff cannot untie in your favour. Expiry dates slip past quietly, so treat the end date as part of the claim itself. Duplicate accounts are detected through shared details, and the outcome is closure rather than a second bonus. A shared payment method raises the same flag even when the accounts belong to different people. Bonus abuse rules cover patterns of play as well as single actions, so keep your betting ordinary. When a bonus is removed, the winnings generated from it usually go too. Playing within the stated limits from the first spin keeps the offer intact to the end.